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Get in Touch

Live Sales Support

Get immediate, real-time advice and assistance from our luxury watch and jewellery experts. You can talk with us via the ‘Live Help’ button in the bottom right of the screen.

Live Chat hours are: 9:00am - 9:00pm, 7 days a week.*

*Subject to availability.

Order Related & General Enquiries

For order related and general enquiries, our customer experience team can be contacted by the below methods.

Email

Phone

Post

General Feedback

If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email customer.relations@thewosgroup.com

If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com

Press & Media Enquiries

Click here for press & media enquiries.

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© 2022 Goldsmiths

Goldsmiths is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secured Trust Bank PLC trading as V12 Retail Finance and PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out.